An exchange of product will only be accepted with a Keratherapy approved Exchange Authorization (EA) Number. To obtain an EA Number, please contact our Customer Service Department and fill out the Exchange Authorization Form (EAF). We accept returns or exchanges for products purchased within 30 days.

1. Enclose a copy of your completed EAF along with the unused portion of the product and place it inside your package.
2. Pack the items carefully to avoid damage in transit.
3. Please address your package to:

KERATHERAPY

Customer Service/ EA#________ 

1037 NW 3rd St

Hallandale, FL 33009

Please Note: Only products purchased from Keratherapy’s website may be exchanged. All exchanges must be approved by a Keratherapy Customer Service Representative and accompanied with a Keratherapy Exchange Authorization Form that will serve as your packing slip. All exchanges will be subject to a fifteen percent (15%) shipping and handling fee.

For your protection and to ensure prompt delivery, we recommend that you send the exchange via an insured method which can be tracked in the case of loss (i.e. UPS or insured Parcel Post). If you have any questions about exchanges, please contact our Customer Service Department at 1-954-628-5163.

Please allow 5-10 business days for the refund to appear on your account. 

When your order arrives, please inspect the carton for any damage that may have occurred during shipment. It is normal for the shipping carton to show some wear; however, if damage occurred to the item(s) in your shipment, please contact us immediately at 1-954-628-5163.

Please provide the order number along with your email address and phone number for fastest service. To assure prompt resolution, please retain the shipping box, packing materials and the damaged items for inspection by the carrier.

Subscriptions on Keratherapy products can be managed here: https://keratherapy.com/a/subscriptions/manage

Once logged in, you will have the ability to pause, cancel, or adjust the dates and products in your subscription.

We wanted to show our appreciation to you with our exclusive rewards program. By creating an Keratherapy account, you'll earn points for activities on our site, like referrals and purchases. You can use them to earn discounts off purchases, so the more you collect the more you save.

Anyone with an account is automatically enrolled.

You can earn points for all sorts of activities, including referring friends, and making purchases. To see all the ways you can earn points click the *Earn Points* tab in the menu.

Select the tab called *Redeem Points*. Here you'll see all the rewards we offer. If you have enough points, you can redeem them for a reward.

No. Go ahead and earn as many as you can.

Approved: These points can be redeemed on rewards immediately.

Pending: These points need to be verified before you can redeem them. This typically applies to purchases and referrals.

Cancelled: These points will not be added to your account. For example, this will happen if you cancel a purchase (the points will change from pending to cancelled)

Rewards can be combined with other offers or promotional discounts but only one reward is allowed to be redeemed per order. 

Keratherapy promises to help deliver the optimum keratin levels for all hair types and textures, resulting in the healthiest hair possible!

Hair is made up of 80-90% keratin protein, so healthy hair requires healthy keratin content. Learn more on our Keratin 101 page.

YES! Beginning in our 20’s, our body’s ability to produce all the things we count on to maintain healthy skin, hair, etc. (collagen, amino acids, enzymes, keratin, etc.) begins to decrease.

This decline in production continues as we age, and in the case of keratin; additional exposures to chemicals, hot tools & environmental factors further deplete our keratin levels. This condition is called Keratin Deficiency.

YES! Keratin cannot be replaced permanently, so there is a need for ongoing Keratin Replenishment.

Simply including keratin as an ingredient is not enough, though. To be most effective the keratin needs to be delivered in a way where the hair can actually hold onto it for an extended period of time. (see KERABOND below).

Keratherapy is the first-of-its-kind, comprehensive keratin care line with KERABOND™. What is KERABOND™? Each product is rooted in the science of KERABOND™, a proprietary, high-performance formulation designed to attack keratin deficiency from within the hair shaft, replenishing keratin so the hair is left not only protected from future damage but 3x stronger (than untreated hair) for longer.

Keratherapy never tests on animals!

The keratin used in our products is derived from sheep’s wool. This is considered an animal by-product so would not be considered Vegan. For Vegan products, please review our Trueplex Bamboo Miracle Vegan Collection.

Currently, the Dry Shampoo and the Perfect Hold items are unavailable due to reformulation, registration and new laws.

We expect to have the items in stock but not for a little while and therefore have removed it off of our website.

Smoothing & Conditioning Treatments renew and transform all hair types into silky, soft, shiny hair for days, weeks, or months; depending on the product or formula. Many treatments offer varying degrees of curl reduction. Keratherapy Professional Treatments also replenish keratin in keratin-deficient hair.

All treatments will strengthen and renew all hair types & textures. They also eliminate frizz, repel humidity, and speed up blow drying, ironing, or overall finishing time by up to 50% or more. Curl reduction is determined by the existing texture/chemical history of hair and the treatment used. Straightening any remaining curl is a breeze with a blow dryer & brush or flat iron at low temperatures. The smoothing effect of a Keratherapy treatment product.

Keratherapy treatments can be used on any type of hair, as long as it can withstand the heat of the iron during the treatment. Clients with breakage or severely damaged hair should consult with their Stylist about a repair regimen prior to receiving the service.

Some Keratherapy treatments can be done immediately after a color service, and some require a waiting period of 1-2 weeks. Consult with your Stylist to determine the best treatment for you.

Use any Keratherapy Keratin Infused Home Care Collections to get the most longevity from all Keratherapy treatments or even treatments from other brands. Keratherapy products are infused with KERABOND™ to ensure maximum smoothing, shine, and condition. It is important to avoid sodium chloride in products when caring for a smoothing treatment.