An exchange of product will only be accepted with a Keratherapy approved Exchange Authorization (EA) Number. To obtain an EA Number, please contact our Customer Service Department and fill out the Exchange Authorization Form (EAF). We accept returns or exchanges for products purchased within 30 days.
- Enclose a copy of your completed EAF along with the unused portion of the product and place it inside your package.
- Pack the items carefully to avoid damage in transit.
- Please address your package to:
Customer Service/ EA#________
1037 NW 3rd St
Hallandale, FL 33009
Please Note: Only products purchased from Keratherapy’s website may be exchanged. All exchanges must be approved by a Keratherapy Customer Service Representative and accompanied with a Keratherapy Exchange Authorization Form that will serve as your packing slip. All exchanges will be subject to a fifteen percent (15%) shipping and handling fee.
For your protection and to ensure prompt delivery, we recommend that you send the exchange via an insured method which can be tracked in the case of loss (i.e. UPS or insured Parcel Post).
Shipping fees are non-refundable. In the case of damaged items, please contact us immediately for assistance. Additional information can be found below in the section “Damaged Items”. If you have any questions about exchanges, please contact our Customer Service Department at 1-954-628-5163.
When your order arrives, please inspect the carton for any damage that may have occurred during shipment. It is normal for the shipping carton to show some wear; however, if damage occurred to the item(s) in your shipment, please contact us immediately at 1-954-628-5163.
Please provide the order number along with your email address and phone number for fastest service. To assure prompt resolution, please retain the shipping box, packing materials and the damaged items for inspection by the carrier.